Powerworld Heat Pump European Customer Service Center
Powerworld Heat Pump European Customer Service Center was officially established in March 2024 | Powerworld In the renewable energy industry, competition between enterprises is not limited to products, but also competition between enterprises. Customer service is also important. Powerworld will officially set up a European customer service center in March 2024 at Hessenring 15e, 64546 Mörfelden-Walldorf, Germany, so there is no distance between our cooperation and services!
What are the functions of this European Service Center?
1. Technical Training Center
The service center will provide comprehensive product knowledge training, heat pump installation & maintenance training for customers in the European market so that all Powerworld business partners can easily become professional heat pump experts!
2. Heat Pump Samples & Accessories Storage And Distribution Center
Powerworld Heat Pump stocks many heat pumps and accessories at its German service warehouse. This will significantly shorten the delivery time of heat pump samples and repair parts, reduce transportation costs, time costs, etc., and improve customer satisfaction and experience. Make our cooperation more pleasant!
3. EU Heat Pump Showroom Center
The EU Heat Pump Service Center has built a heat pump exhibition hall to display the latest research and development results of Powerworld so that our European partners can have a more intuitive understanding of our heat pump products locally.
Power World's customer service team is focused on the best customer experience before and after purchasing our heat pump products. The service center will set up a 24-hour hotline service telephone and email, responsible for solving problems such as products, subsidy policies, installation, troubleshooting, maintenance e, etc., and providing smooth communication and contact services for customers.
China Service Center
Heat Pump OEM/ODM Service:
POWERWORLD Provides the Following Services for Your OEM/ODM, We will implement your heat pump OEM/ODM strategy. Let us hear from you and start your project.
Project Start
● Overall project discussion.
● Provide the exact required specifications.
● Quotation.
Design & Development
● Design & development of the prototype.
● Sample function tests.
Manufacturing And Quality Control
● Batch manufacturing at the factory.
●Full function tests.
Service & Support
● Logistic services.
● After-sales services.
Serve You Better
Business relationships between our customers and Power World are not a "once-for-all" deal, providing top-notch customer services composes the key part of our mission. We perfect our customer services with professional support teams, we promise our customers fast responses of answering and practical problem-solving advice.
Technical Support
Help you with heat pump model selection according to your requirements and actual installation environment.
Our technical team will give you ABC guidance on heat pump operations and basic machine troubleshooting methods.
Supports your technical needs.
Marketing Support
Providing clients with marketing promotional materials, including product catalogs, and product portfolios, will help clients with some basic graphic designs.
Necessary and professional marketing advice, to help clients maximize their marketing effects.
Help clients to do some marketing analysis, including ROI analysis.
After-sales Service
Warranty service
We offer our customers reliable product warranty services, including machine repair and supplement of spare parts.
Online troubleshooting
Online troubleshooting video meetings will be organized to help solve heat pump use problems or malfunctions, it's convenient, time-saving, and effective.
Quick response
Whenever customers have questions, they can ask us via an online contact channel, our expert team will make prompt replies within 12 hours.